Effective Date: [This Store Is Not Operational Right Now]

At Pets n Toy, we want you and your pet to be completely satisfied with your purchase. Please review our return policy to understand your rights and obligations:

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Items must be in their original packaging, unused, and in the same condition as received.
• Perishable goods (such as pet food) cannot be returned unless they are defective or damaged upon receipt.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at returns@petsntoy.com with your order number and reason for return.
• We will provide you with a return authorization number and instructions on how to return your item.

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Shipping costs are non-refundable.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at returns@petsntoy.com.

Changes to Return Policy:

• We reserve the right to update or change our return policy at any time. Any changes will be posted on this page.